Consult our

RETURNS & REFUNDS POLICY

All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery.

 

Please contact us at info@alchimiste.eu for further details.

Cancellations and Exchanges

If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.


Please note that you cannot cancel your order once it has been shipped.


If you wish to exchange an item for another reference, we kindly invite you to place a new order and return the original product back to us following the returns process.

If you have any questions or for more information, we invite you to contact us at:

Whatsapp: +34.645.683.248

Email: info@alchimiste.eu

Monday to Friday: 9 am - 6 pm, and Saturday: 9 am – 4 pm (excluding public holidays)

COMPLIMENTARY DELIVERY OVER  100€

LUXURY SAMPLES WITH EVERY ORDER

COMPLIMENTARY GIFT WRAPPING

wedding favours.webp

WEDDING FAVOURS EXPERTS

cash_euro-512.webp

BECOME AN AFFILIATE

LUXURY SAMPLES WITH EVERY ORDER

agreement-noun-681897.png

LEGAL/TERMS OF USE

pngfind.com-question-png-3258336.png

FREQUENTLY ASKED QUESTIONS

Our brand at a glance

alchimiste d'oud sauvage brand creates uniquely designed candles vessels, wax hurricane lanterns, and designs for the home that are one-of-a-kind works of art, crafted with obsessive attention to details. Each piece has been created with an innate passion for the arts, using techniques that have been passed down through generations. Our philosophy is to construct everything manually, without the help of machines or automated processes. This makes each object a unique and incomparable piece, which gives it an extremely special character. Our candles have been hand-poured one by one in small batches in the northeast of Spain, near the Mediterranean, using sophisticated blends of precious ouds, wood resinoids, concretes and absolutes, essences and fragrance oils, organic cotton and hemp wicks, wood wicks from the eucalyptus tree, a premium blend of coconut and soy wax and, cruelty-free virgin beeswax, which we acquire directly from Valencian beekeepers. Our signature candle vessels are gilded with raw minerals, stones, and crystals from Morocco and Italy.

Get on the list + 20% off

Sign up to be the first to know about exclusive sales, new scents, events, and more! 

Bonus: Get a discount code for 20% off your first order.

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey YouTube Icon

© 2020 alchimiste d'oud sauvage

0CART