RETURNS & REFUNDS POLICY
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery.
Please contact us at firstname.lastname@example.org for further details.
Cancellations and Exchanges
If you wish to cancel your order after it has been confirmed, we kindly invite you to reach out to our Customer Care team who will assist you in the process.
Please note that you cannot cancel your order once it has been shipped.
If you wish to exchange an item for another reference, we kindly invite you to place a new order and return the original product back to us following the returns process.
If you have any questions or for more information, we invite you to contact us at:
Monday to Friday: 9 am - 6 pm, and Saturday: 9 am – 4 pm (excluding public holidays)